Shipping policy

Last updated: August 4, 2026

This Shipping and Delivery Policy applies to purchases made through levenne.com. Levenne is operated by Black Ash Commerce LLC.

1. Order processing

Orders are normally processed within 1–3 business days after payment authorization and any required verification.

Business days are Monday through Friday, excluding applicable public holidays. Orders placed after a daily fulfillment cutoff, on weekends, or on holidays begin processing on the next business day.

Processing may take longer during launches, promotions, unusually high demand, inventory verification, payment review, address verification, or events outside our reasonable control.

2. Estimated delivery windows

Estimated delivery time begins after processing and is normally:

The estimate shown at checkout for the selected method takes precedence if it is different from this general table.

Delivery dates are estimates, not guarantees. Customs, remote-area routing, carrier congestion, weather, strikes, security events, public holidays, or other circumstances can extend delivery time.

3. Shipping methods and charges

Available shipping methods, charges, promotional shipping offers, and eligibility are displayed at checkout. They may vary by product, order value, destination, stock location, and carrier availability.

A free-shipping promotion may be changed or withdrawn for future orders without changing this Policy. Any shipping charge shown and accepted at checkout applies to that order.

4. International fulfillment

Orders may be fulfilled and shipped by third-party logistics, sourcing, manufacturing, or fulfillment partners from locations outside your country. Products in the same order may be shipped separately and may arrive on different dates.

You may receive more than one shipment confirmation or tracking number for a split order. You will not be charged additional shipping solely because we divide an order, unless an optional service was separately selected and disclosed.

5. Tracking

Most shipping methods include online tracking. Where tracking is available, we will send tracking information after shipment or make it available through your account or order-status page.

If a shipping method does not include tracking, that limitation will be clearly disclosed at or before checkout. Untracked services provide less delivery visibility and may not be available for certain orders, destinations, values, payment methods, or risk profiles.

Tracking events can take several business days to appear after a label is created or a parcel enters the carrier network. A label-created status does not always mean the carrier has completed its first scan.

6. Delivery addresses and restrictions

You must provide a complete and accurate delivery address, including apartment, suite, building, access, and postal-code details where applicable.

We may decline, hold, or cancel delivery to:

•         PO boxes;

•         APO, FPO, DPO, or similar military addresses;

•         hotels, temporary accommodation, or short-term rentals;

•         freight forwarders, reshippers, or parcel-forwarding services;

•         addresses that cannot be verified; or

•         destinations restricted by law, carrier rules, sanctions, or operational limitations.

Acceptance of an order does not guarantee that every address can be serviced. If we cannot ship to the address, we will contact you or cancel and refund the affected order.

7. Address changes

Review your address carefully before ordering. Contact hello@levenne.com as soon as possible, preferably within 6 hours after placing the order, if a correction is needed.

We will try to accommodate a request, but changes and cancellations are not guaranteed. We cannot change an address after fulfillment or shipment has begun. Carrier redirection may be unavailable and may affect delivery protection.

Levenne is not responsible for loss, delay, or additional cost caused by an incomplete or incorrect address supplied by the customer, except where required by law.

8. Taxes, VAT, duties, and import fees

Sales tax, VAT, GST, or similar transactional taxes may be included in the displayed price or calculated at checkout, depending on destination and applicable law.

Unless checkout expressly states that import charges are prepaid, the recipient may be responsible for customs duties, import VAT, brokerage, carrier handling, or local clearance charges. These charges are imposed by third parties and are not controlled by Levenne.

A refusal to pay import charges may cause the parcel to be returned, abandoned, or destroyed. Any refund will be determined under the Returns, Refunds and Cancellation Policy and applicable law.

9. Delays

We are not responsible for delays caused by carriers, customs, border agencies, weather, labor action, public emergencies, inaccurate customer information, security screening, or other events outside our reasonable control.

If a significant delay becomes known to us, we may provide an update. A delay does not automatically entitle a customer to a refund while the parcel remains in transit, unless applicable law requires otherwise.

10. Lost or stalled shipments

If tracking has not updated for an unusual period or the estimated delivery window has passed, contact hello@levenne.com with your order number.

We may ask you to confirm the address, check with household members or building staff, contact the carrier, wait through a carrier investigation period, or provide other information reasonably needed to investigate.

Depending on the evidence and applicable law, we may arrange a replacement, refund, credit, or another reasonable resolution. We are not required to issue duplicate compensation where a carrier, insurer, payment provider, or other party has already compensated the loss.

11. Packages marked delivered

If tracking shows delivered but you cannot locate the parcel, promptly:

1.       confirm the delivery address;

2.       check entrances, safe places, parcel lockers, reception, building staff, and household members;

3.       ask nearby neighbors where appropriate; and

4.       contact the carrier with the tracking number.

Then contact us. A delivered scan does not automatically end our review, but we may rely on carrier records, delivery photographs, GPS data, signature records, address confirmation, and other evidence when deciding the appropriate resolution.

12. Refused, unclaimed, or returned-to-sender parcels

A parcel may be returned because it was refused, unclaimed, incorrectly addressed, inaccessible, or subject to unpaid customs charges.

If a parcel returns to an authorized facility, we may, at our discretion and where lawful:

•         arrange reshipment after payment of additional costs;

•         refund eligible product value after inspection; or

•         provide another reasonable resolution.

Original outbound shipping, return-to-sender charges, customs costs, and unrecoverable carrier fees may be deducted from a refund where the return resulted from the customer’s address, refusal, non-collection, or failure to pay disclosed import charges, to the extent permitted by law.

13. Risk review and signature requirements

We may require identity, address, or payment verification, use signature confirmation, restrict shipping methods, or cancel an order where reasonably necessary to manage fraud, delivery, or regulatory risk.

14. Contact

Shipping questions should be sent to hello@levenne.com. Include your order number and the email address used at checkout.