Terms of service
Last updated: August 4, 2026
These Terms of Service govern your access to and use of levenne.com and any related storefront, checkout, account, content, features, and services that link to these Terms (collectively, the “Services”).
Levenne is an online storefront operated by Black Ash Commerce LLC, a Wyoming limited liability company. In these Terms, “Levenne,” “we,” “us,” and “our” refer to Black Ash Commerce LLC. “You” and “your” refer to the person accessing or using the Services or purchasing from us.
By accessing the Services, creating an account, submitting an order, or otherwise using the Services, you agree to these Terms and the policies incorporated by reference. If you do not agree, do not use the Services.
1. Eligibility and authority
You must be at least the age of legal majority in your place of residence to place an order. By using the Services, you represent that you have legal capacity to enter into a binding agreement. If you use the Services for an organization, you represent that you are authorized to bind that organization.
The Services are not directed to children. Products may have their own age recommendations, warnings, or usage restrictions, which must be followed.
2. Store platform and third-party services
Our storefront is hosted on Shopify. Shopify and other service providers may support checkout, payments, accounts, fraud screening, analytics, communications, reviews, fulfillment, and related functions. Their separate terms and privacy notices may apply to their services.
We may add, remove, suspend, or change features, applications, payment methods, or service providers at any time, subject to applicable law.
3. Accounts
You may be able to purchase as a guest or create a customer account. You are responsible for providing accurate information, safeguarding your credentials, and promptly notifying us of suspected unauthorized access.
We may suspend or close an account where reasonably necessary to protect customers, prevent fraud or abuse, comply with law, investigate policy violations, or protect the Services. Closing an account does not eliminate obligations relating to completed orders, payment disputes, returns, subscriptions, or prior conduct.
4. Product information and availability
We aim to describe and display products accurately. Images, packaging, colors, textures, dimensions, and other visual details may appear differently depending on lighting, screen settings, manufacturing updates, or product revisions. Product packaging and labelling may change without materially changing the product.
All products are subject to availability. We may limit quantities, discontinue products, restrict sales by person or location, or cancel an order if stock, pricing, compliance, fraud, or delivery issues arise.
Unless expressly stated otherwise, products are offered for personal, lawful use and not for unauthorized resale, redistribution, reverse engineering, or commercial exploitation.
5. Product use and safety
You must read and follow the product label, ingredient list, directions, warnings, precautions, and storage instructions. Products should be used only for their intended purpose.
Results vary between individuals and are not guaranteed. Statements on the Services are general product information and are not medical advice. Products are not intended to diagnose, treat, cure, or prevent disease unless the product is expressly and lawfully marketed for that purpose.
Additional terms are set out in our Product Use and Safety Disclaimer, which is incorporated into these Terms.
6. Orders and contract formation
Your submission of an order is an offer to purchase. An automated order confirmation acknowledges receipt but does not necessarily mean that we have accepted the order.
We accept an order when we confirm shipment or otherwise expressly confirm acceptance. We may decline or cancel an order before acceptance for reasons including:
• product unavailability;
• suspected fraud, unauthorized payment, or elevated risk;
• incorrect pricing or product information;
• delivery or regulatory restrictions;
• quantity or resale concerns;
• sanctions, export, or legal restrictions; or
• inability to verify information reasonably required to process the order.
If we cancel an order after payment has been captured, we will issue the appropriate refund to the original payment method.
7. Customer information and order verification
You must provide current, complete, and accurate billing, contact, and delivery information. We may request reasonable verification before accepting or shipping an order. Failure to provide requested verification may result in delay or cancellation.
You are responsible for reviewing the order details before submitting payment. Address changes and cancellation requests are not guaranteed once processing begins.
8. Prices, currency, taxes, and import charges
Prices are displayed in the currency shown on the product page or at checkout. The default store currency is USD. A localized display currency may be an estimate until the final checkout currency is confirmed.
The total presented at checkout controls the transaction. Your bank, card issuer, or payment provider may apply currency-conversion charges or other fees that we do not control.
Sales tax, VAT, GST, or similar taxes may be included in displayed prices or calculated at checkout depending on destination, product, and applicable law. Import duties, customs charges, brokerage fees, and local handling charges are not included unless the checkout or shipping method expressly states that they are prepaid.
9. Payments
Available payment methods are displayed at checkout and may include Shopify Payments, Shop Pay, PayPal, card payments supported by Stripe or Shopify, accelerated wallets, and other methods.
By submitting payment information, you represent that you are authorized to use the selected method and authorize the applicable charges, including recurring charges where you expressly choose a subscription.
We may use payment providers and fraud-prevention tools to authorize, authenticate, screen, and process transactions. A payment authorization may be placed before final acceptance. Additional terms are set out in our Payment and Billing Policy.
10. Shipping and delivery
Processing times, estimated delivery windows, tracking availability, address restrictions, customs treatment, and lost-package procedures are described in our Shipping and Delivery Policy.
Delivery estimates are not guaranteed unless we expressly state otherwise. Events outside our reasonable control may delay processing or delivery.
11. Returns, refunds, and cancellations
Returns, refunds, damaged-item claims, order cancellations, refused deliveries, and statutory cancellation rights are governed by our Returns, Refunds and Cancellation Policy.
Nothing in these Terms excludes or restricts rights that cannot lawfully be excluded, including mandatory rights relating to faulty, damaged, misdescribed, or unsafe goods.
12. Subscriptions and recurring purchases
A subscription applies only where a product page and checkout expressly present a recurring-purchase option and you affirmatively select it.
Subscription pricing, frequency, renewal, payment authorization, cancellation, and changes are governed by our Subscription and Recurring Purchase Policy and the disclosures shown before purchase. One-time purchases are not converted into subscriptions without your express consent.
13. Promotions, discounts, and gift cards
Promotions, discount codes, bundles, gifts with purchase, and other offers may have additional terms. Unless stated otherwise:
• offers are available for a limited time and while supplies last;
• discounts cannot be combined;
• discounts have no cash value;
• eligibility may be limited by product, destination, customer, or order value;
• returns may reduce or eliminate an order-level discount; and
• we may cancel misuse, automated redemption, resale activity, or fraudulent participation.
Gift cards, store credit, loyalty benefits, and referral rewards, if offered, are subject to the terms disclosed with those programs and applicable law.
14. Reviews and user content
You may be able to submit reviews, photographs, videos, comments, questions, or other content (“User Content”). You retain ownership of your original User Content, but grant us a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to host, store, reproduce, display, adapt for formatting, distribute, and use it in connection with the Services, our products, and lawful marketing.
You represent that you have the rights necessary to submit the User Content and that it is accurate, lawful, and does not violate another person’s rights. Do not submit confidential information, private personal data, unlawful claims, or content for which you lack permission.
We may moderate or remove User Content in accordance with our Review and User Content Policy. We do not promise to publish every submission.
15. Intellectual property
The Services, including the Levenne name, branding, text, graphics, photographs, videos, product presentation, design, software, and other content, are owned by or licensed to us and protected by intellectual-property laws.
You may use the Services only for personal, non-commercial shopping and information. You may not copy, scrape, reproduce, republish, modify, distribute, sell, license, frame, mirror, or exploit the Services or content without prior written permission, except as permitted by law.
16. Acceptable use
You must not:
• use the Services for unlawful, fraudulent, abusive, or deceptive activity;
• interfere with security, availability, or operation of the Services;
• introduce malware, malicious code, or automated attacks;
• scrape, harvest, or collect information without authorization;
• impersonate another person or misrepresent affiliation;
• attempt unauthorized access to accounts, systems, or payment information;
• submit false orders, reviews, claims, or chargebacks;
• infringe intellectual-property, privacy, publicity, or other rights; or
• use the Services in a manner that exposes us, customers, or providers to legal or security risk.
17. Third-party links and tools
The Services may contain links to third-party websites or tools. We do not control and are not responsible for third-party content, availability, security, terms, or practices. Your use of third-party services is at your own discretion and subject to their terms.
18. Errors and corrections
Information on the Services may occasionally contain errors, inaccuracies, or omissions relating to products, pricing, promotions, availability, delivery, or other matters. We may correct information, update content, or cancel affected orders where reasonably necessary. If a correction materially affects an accepted order, we will provide an appropriate remedy required by law.
19. Disclaimer of warranties
To the maximum extent permitted by law, the Services are provided on an “as available” basis. We do not guarantee uninterrupted, error-free, or completely secure operation.
We do not exclude warranties, guarantees, or remedies that cannot lawfully be excluded. Where an implied warranty may be limited, it is limited only to the extent permitted by law.
20. Limitation of liability
To the maximum extent permitted by law, neither Levenne nor its officers, members, employees, contractors, service providers, or agents will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, goodwill, or business opportunity arising from the Services or products.
Where liability cannot be excluded, our liability will be limited to the greater of the amount you paid for the affected product or the minimum amount required by applicable law.
These limitations do not apply to liability that cannot lawfully be limited, including liability for fraud, willful misconduct, or personal injury caused by negligence where applicable law prohibits limitation.
21. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless Black Ash Commerce LLC and its affiliates, personnel, and service providers from third-party claims, losses, and reasonable costs arising from your unlawful misuse of the Services, infringement of another person’s rights, or material breach of these Terms.
This section does not apply where prohibited by consumer law.
22. Governing law and disputes
These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law rules.
For consumers, this choice does not deprive you of mandatory protections available under the law of your habitual residence. You may also have the right to bring a claim in the courts of your place of residence where mandatory law provides that right.
Before filing a formal claim, we encourage you to contact hello@levenne.com so we can try to resolve the matter. This request does not shorten or waive any legal deadline or right.
23. International use and compliance
Products and Services may not be available in every location. You are responsible for complying with laws that apply to your use of a product after lawful delivery. We may restrict products, destinations, payment methods, or features where legal, regulatory, logistical, or risk considerations require.
24. Electronic communications
You consent to receive order confirmations, receipts, account notices, policy notices, subscription communications, and other transactional messages electronically. Marketing communications are governed by your preferences and applicable law.
25. Changes to these Terms
We may update these Terms to reflect changes in law, products, technology, providers, or business practices. The updated version will be posted with a revised “Last updated” date. Where required, we will provide additional notice or obtain consent.
Changes do not retroactively alter completed transactions unless required by law or agreed with you.
26. General provisions
If any provision is held invalid or unenforceable, the remaining provisions remain in effect and the affected provision will be enforced to the maximum lawful extent.
Our failure to enforce a provision is not a waiver. You may not assign your rights or obligations under these Terms without our consent. We may assign these Terms in connection with a merger, reorganization, sale, transfer, or operation of the business, subject to applicable law.
These Terms and the incorporated policies form the agreement between you and us regarding the Services and purchases, except for any additional terms expressly presented for a specific product, promotion, or subscription.
27. Contact
Levenne / Black Ash Commerce LLC
1603 Capitol Avenue, Suite 413K
Cheyenne, Wyoming 82001
United States
Customer support: hello@levenne.com
Privacy requests: privacy@levenne.com